Refund policy
Last Updated: June 2026
At House of Arovviam, we strive to provide high-quality fragrance products and an excellent customer experience.
Due to the personal and hygienic nature of perfumes, attars, discovery sets, and fragrance samples, we do not accept returns once products have been delivered.
Eligible Cases for Replacement or Refund
A replacement or refund may be considered only if:
- The product received is damaged during transit.
- The wrong product has been delivered.
- The package has been received in a visibly tampered condition.
Reporting an Issue
To report an issue, please contact us within 48 hours of delivery.
Your request must include:
- Order number
- Clear photographs of the product
- Photographs of the outer packaging
- An unboxing video showing the issue
Failure to provide sufficient evidence may result in rejection of the claim.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened perfume bottles
- Used products
- Discovery Sets
- Sample Sets
- Fragrance Samples
- Gift Cards
- Promotional or clearance items
Fragrance Preference
Fragrance is highly subjective. Returns or refunds will not be provided because:
- You did not like the fragrance.
- The fragrance differs from your expectations.
- You expected a scent to be identical to another fragrance.
- Performance, projection, or longevity did not meet your personal expectations.
Refund Processing
If a refund is approved, it will be processed to the original payment method within 5–10 business days.